ANS: The User ID you choose during the account creation process cannot be changed at a later date.
ANS: You should first check your internet connection and determine if it's up and running. In the event your internet connection is not working, you should immediately contact your ISP.
ANS: After logging in from the website click on MY ACCOUNT on the top right corner. From the lobby, open the cashier and click on MY ACCOUNT at the bottom of the page.
ANS: Select Game History in the My Account page. We only retain each players Game History going back three months.
ANS: You can report the situation to us via support chat or email and one of our administrators will take quick and necessary action against abusive players.
ANS: To start playing right away on the Internet browser click on the INSTANT PLAY button in the website or Download our free poker software.
ANS: If a player doesn't act in his given time period then some additional time will be given to the player to act. After every 50 hands, some additional time is added to the player's time bank. If the additional time is 0 and the player does not act on his turn, then the player will be automatically folded.