Poker FAQ


ANS: The User ID you choose during the account creation process cannot be changed at a later date.


  • Open the Poker Stellar software.
  • Click on the Login button in the top right corner.
  • At the login screen, click on the link Forgot User ID/Password.
  • Enter your email address registered to your Poker Stellar account.
  • Check your inbox for an email from Poker Stellar containing a new temporary password.
  • Remember to check your spam and junk folder if you have not received the email in your Inbox.
  • If you have not received the User ID still, kindly send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. with your fullname and email address.

ANS: You should first check your internet connection and determine if it's up and running. In the event your internet connection is not working, you should immediately contact your ISP.


  • You will need a fast Internet connection for best gaming experience in Poker Stellar.
  • We recommend a high-speed broadband connection of at least 256 Kbps and above, with little or no packet loss and low latency to our servers.
  • You can check connectivity to, packet losses and internet latency by using the steps below.
    1. On your PC click on the "Start" button, and select Run" and type "cmd" without the quotes and enter.
    2. Type the following ping -n 10
    3. After a few seconds, a summary of the connection statistics from your computer to our servers will be displayed.
    4. For the best experience, the loss percentage should be 0% and latency should be lower than 400ms.

ANS: After logging in from the website click on MY ACCOUNT on the top right corner. From the lobby, open the cashier and click on MY ACCOUNT at the bottom of the page.

ANS: Select Game History in the My Account page. We only retain each players Game History going back three months.

ANS: You can report the situation to us via support chat or email and one of our administrators will take quick and necessary action against abusive players.

ANS: Please view our Texas Hold'em page.

ANS: To start playing right away on the Internet browser click on the INSTANT PLAY button in the website or Download our free poker software.

ANS: If a player doesn't act in his given time period then some additional time will be given to the player to act. After every 50 hands, some additional time is added to the player's time bank. If the additional time is 0 and the player does not act on his turn, then the player will be automatically folded.


  • If the auto-muck check box is selected then the showdown rules at river are:-
  • The player who took the last aggressive action in the hand will show his hand first. If the aggressive player is the winner then the other player/players in the hand can muck their hand. If the aggressive player losses the hand then the aggressive player's hand will be shown first and then the winner's hand is shown.
  • If everybody has checked on the river, then the first active player to the left of the dealer will show the hand to the table first. If the next active player has a better hand than the previous player, then he/she needs to show the hand to the table or else if they are losing (with reference to the all previous players) the hand will be automatically mucked and this sequence will continue for all players.
  • Example:- For a 6 player table, 6 players (all have selected the auto-muck check box) have checked on the river and the 3rd player (player next to BB) has the second best hand and player on the button has the best hand. The actions that will follow at showdown are:-
    • First player will show the hole cards to the table.
    • Second player will muck the hand.
    • Third player will show the hole cards to the table.
    • Fourth player will muck the hand.
    • Fifth player will muck the hand.
    • Sixth player will show the hole cards to the table as this player is the winner.


  • Straddle is a forced blind, double the big blind amount and is always put before the cards are dealt. It's allows you to act last in that round where players wanting to enter have to at least call your blind raise, giving you the option to raise your blind raise, re-raise a raiser, check, or fold.
  • The straddle will work in the following conditions:-
    • Straddle will only be enabled if the straddle check box is checked before the hand.
    • Straddle will only have an impact on the game pre-flop. Pre-flop, the minimum call amount is the straddle amount if the straddle check box is enabled. After the flop opens, the minimum bet amount will be the big blind amount.
    • Straddle cannot be done on the dealer button. So straddle can only be posted if four or more players are involved in a hand.
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